Refund Policy

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new customers. If you're not satisfied with our service within the first 30 days, we will provide a full refund, no questions asked.

2. Eligibility for Refunds

Refunds are available under the following conditions:

• Request made within 30 days of initial purchase
• Service has not met the agreed-upon specifications
• Technical issues that cannot be resolved
• Failure to deliver website within 48 hours (unless due to incomplete information)

3. Non-Refundable Items

The following are not eligible for refunds:

• Subscriptions beyond the first 30 days
• Custom development work already completed
• Third-party service fees (SMS credits, domain registration)
• Services used after the 30-day guarantee period

4. How to Request a Refund

To request a refund:

• Email refunds@thesalesystem.com with your account details
• Include your order number and reason for refund
• Allow 5-7 business days for processing
• Refunds will be issued to the original payment method

5. Partial Refunds

Partial refunds may be issued in cases where:

• Some features were delivered but not all
• Service was used for part of the billing period
• Specific components did not meet expectations

6. Subscription Cancellations

You may cancel your subscription at any time. Upon cancellation:

• Service continues until the end of the current billing period
• No refund for the current billing period (unless within 30-day guarantee)
• No future charges will be applied
• Your website remains accessible until period end

7. Processing Time

Refund requests are processed within 5-7 business days. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

8. Disputed Charges

If you dispute a charge with your payment provider before contacting us, we may be unable to issue a direct refund. Please contact us first to resolve any billing issues.

9. Service Modifications

If we make significant changes to our service that negatively impact your experience, you may request a prorated refund for the remaining subscription period.

10. Exceptions and Special Cases

We reserve the right to make exceptions to this policy on a case-by-case basis. Contact our support team to discuss unique situations.

11. Contact Information

For refund requests or questions about this policy:

Email: refunds@thesalesystem.com

Response time: Within 24 hours